Outlook 365 Desktop - From dropdown broken

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Accrete
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Outlook 365 Desktop - From dropdown broken

Post by Accrete »

The dropdown list for the From in a new message is missing the arrow at the bottom of the list to see more email accounts to send the message from.

This worked fine end of December but now it's gone. Not sure when it went missing but last weekend I went to send an email from an account further down the list and cannot access it.

Tried:
- getting my disc out and reinstall/repair with that
- quick repair
- long online repair
- MS repair tool

Any ideas what has happened and how to fix?

BTW - Outlook still has accounts registered in it. It checks the missing accounts to pick up mail.


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Re: Outlook 365 Desktop - From dropdown broken

Post by Colbyt »

Did you do the most recent win 10 update (1909.x)?
I don't have 365 so I won't be much help.


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Accrete
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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

Yes I went through updating Win10. It was having problems updating Win10 so I used MS's tool to get that updated.


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J. H. Rasmussen
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Re: Outlook 365 Desktop - From dropdown broken

Post by J. H. Rasmussen »

Maybe try repairing the Office application would work, have you tried: https://support.office.com/en-us/articl ... b40c5bb88b


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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

I already tried repairing. Was trying to avoid remove and reinstall.... but it might have to be done.


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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

Tried re and re - no glory


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Re: Outlook 365 Desktop - From dropdown broken

Post by J. H. Rasmussen »

The issue does seem fixed by Microsoft, have you installed all updates from Windows Updates?

You may be able to find the fix on this page: https://support.office.com/en-us/articl ... a214ac1230


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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

Already found that page and used the Assistant tool to try and fix.


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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

It took all afternoon but I got it fixed - for now.
  • Removed Office with Revo Uninstaller - Advanced mode
  • CCleaner and Glary Utilities - to clean up any left overs.
Well that wasn't 100% cleaned up. Removed Office files folder from Documents folder manually.
  • Download disk image from Office
  • Run install
Well that didn't go so easy. Apparently Office hides a note of the location of the .pst files somewhere else other than the documents folder because when I started Outlook it kept saying it couldn't find the .pst file in the documents folder for each email address. Luckily I had a copy of all of these backed up before starting. Copied the .pst files into the Office Files folder in Documents. Started Outlook and everything back to the way it was.

Downloading the disk image, I thought seeing I had cleaned up the computer before installing I thought it would be like a fresh install - not.


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Re: Outlook 365 Desktop - From dropdown broken

Post by Accrete »

Fun and games with Outlook 365 again for last 2 days. Crashing when adding a rule.

Quick fix and fix online didn't work.

Ended up uninstalling and reinstalling. Changing the From is still broken.

It has sucked since the pandemic besides these two issues. Seriously considering not renewing subscription.


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